Customer Service Survey

Contact us > Customer Service Survey

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

Customer Service Survey | Allegheny York

Customer Satisfaction Survey

The following 20 questions refer to your recent experience ordering sealing components or utilizing one of Allegheny York's value added services. The total survey time is less than 5 minutes.

At the end of the survey, you will receive a Coupon Code good for
10% off of your next order as our thanks for your valued feedback!

- - - - - AY Services & Products - - - - - - - -

1. How long have you been an AY Customer?

2. Which of our services do you use most often? Check all that apply.

Seal Identification
Design/Engineering Assistance
Custom Manufacturing

Same Day/Last min. Counter Pickup
Online Ordering
Technical Assistance/Support

3. How would you rate your overall satisfaction with us?

1

|

2

|

3

|

4

|

5

very dissatisfied

somewhat dissatisfied

ok

somewhat satisfied

very satisfied

4. How likely is it that you would recommend us to a friend/business associate?

5. Please rate our services and products as a whole:

	Very Dissatisfied	Slightly Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied
Technical Assistance
Quality of Products
Meeting Your Needs
Back Order Incurrence
Shipping Speed/Accuracy
Shipping Costs
Ease of Ordering Process
Overall Pricing
In-Stock Inventory Selection

6. Relative to similar products/services offered our competitors, how do our products and services rank in comparison?

7. Do you have any suggestions for improving our products or services?

- - - - - Customer Service & Ordering - - - - - - - -

8. Do you typically speak with a Customer Service Agent via phone & email or an Outside Sales Representative?

Customer Service Agent Outside Sales Representative

9. If you recently contacted AY regarding a problem, were you satisfied by how the customer service agent handled your problem?

10. Please describe this experience and include as many details as possible.

11. How many times did you contact customer support before your problem was resolved?

12. Please rate your most recent customer service agent or Outside Sales Representativeon the following attributes:

	Very Poor	Poor	Fair	Good	Very Good
Courteous
Professionalism
Order Placing Accuracy
Attentive to Your Needs
Knowledge of Products/Services
Part Matching Adeptness
Follow-up to inquiry

13. How long did you have to wait on hold before a customer service agent was available?

14. Is there a customer service agent, member of our support staff or an outside sales representative that you would like to commend? Yes! No

AY Agent's Name

Commendation Reason

15. How frequently do you place an order with us?

Haven't Ordered Yet
Daily
Weekly
Monthly
Quarterly
Annually
2+ year span

Complementary Content

${loading}

S2K Commerce - Products Dropdown

S2K Commerce - Shopping Cart

Web Content Viewer

The following 20 questions refer to your recent experience ordering sealing components or utilizing one of Allegheny York's value added services. The total survey time is less than 5 minutes.

At the end of the survey, you will receive a Coupon Code good for
10% off of your next order as our thanks for your valued feedback!

- - - - - AY Services & Products - - - - - - - -

- - - - - Customer Service & Ordering - - - - - - - -

The following 20 questions refer to your recent experience ordering sealing components or utilizing one of Allegheny York's value added services. The total survey time is less than 5 minutes.

At the end of the survey, you will receive a Coupon Code good for 10% off of your next order as our thanks for your valued feedback!

- - - - - AY Services & Products - - - - - - - -

- - - - - Customer Service & Ordering - - - - - - - -

At the end of the survey, you will receive a Coupon Code good for
10% off of your next order as our thanks for your valued feedback!